Resume
Professional Experience
Mar 2024 - Dec 2024
F&B Supervisor (May - Dec)
F&B Associate (Mar - May)
The Laslett, Notting Hill
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Oversaw the execution of a seamless F&B experience at a luxury hotel, memorising preferences for high-profile and high-net-worth clients.
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Responsible for updating the POS system with new items, maintaining stock levels, editing new menus, and service recovery.
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Diligently managed private events, tailoring the experience to client preferences.
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​Trained and supervised staff, ensuring exceptional service standards were upheld.
Nov 2022 - Mar 2024
Waitress
The Hillgate, Notting Hill
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Provided outstanding service in a high-quality gastropub, contributing to record-breaking sales including a £71k week.
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Hosted private events for notable clientele, including The Clash and the House of the Dragon crew.
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Displayed a proven ability to enhance profitability by anticipating needs and cultivating long-term relationships with guests.
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Developed communication skills whilst caring for four children ages 18 months to 8 years.​
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Implemented negotiation and sales techniques to persuade children to complete homework, share their toys, and put games away after use.
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Refined organisational abilities whilst managing daily routines including meal preparation, school drop-offs/pick-ups, and extracurricular activities.
Mar 2023 - Dec 2023
Private family, Barnes
Nanny
Nov 2020 - Nov 2021
EA & Office Manager
FremantleCo, Perth AUS
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Provided comprehensive support to the co-director of a top-performing real estate agency, managing schedules, appointments, and over $50M in property transactions.
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Demonstrated quick thinking under pressure, effectively responding to client enquiries and resolving issues, both in person and over the phone.
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Boosted client engagement by 160% through use of CRM systems and digital communication tools.
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Streamlined file management processes, increasing efficiency by 70%, and successfully trained and supervised a new administrative executive.
Nov 2017 - Oct 2020
Store Manager (Apr 2019 – Oct 2020)
Sales Executive (Nov 2017 – Mar 2019)
Iris Photo Melbourne & Fremantle, AUS
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Played a key role in the establishment and interstate expansion of a seven-figure sales business, focusing on driving revenue growth through upselling strategies.
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Designed and developed new product offerings while training staff in effective upselling and sales techniques to maximize profitability.
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Demonstrated adaptability through crisis management, creative decision-making, and product development, including expertise in Adobe Photoshop and stock management.
Education
Nov 2022 - Feb 2025
Grade: 4 x High Distinctions
2 x Distinctions
Feb 2024 - Jun 2024
Grade: High Distinction
Griffith University
Bachelor of Business Administration (BBA)
Online via Queensland Campus
La Trobe University
Bachelor of Arts (BA), Philosophy
Online via Melbourne Campus
Dec 2023 - Jan 2024
Grade: High Distinction
Macquarie University
Bachelor of Arts (BA), Philosophy
Online via Sydney Campus
Nov 2020 - May 2021
Grade: Certification Achieved
Real Estate Institute of Western Australia
Certificate IV, Property Services (Real Estate)
Perth, Australia
Academic Showcase
Awards & Extracurricular
Positive Impact
Volunteering with multiple organisations including Choose Love.
Attended Western Australian UN Youth Summit.
Personal Growth
Travelled to 19 countries in pursuit of greater cultural awareness.
Attended multiple silent 10-day Vipassana meditation retreats, beginning at age 16.
Academic Excellence
Attended 2018 Purposeful Academic Classes for Excelling Students Program as one of the Top 25 Politics and Law students in the state.
Awarded 2017 Endeavour Scholarship as the highest achieving student in the grade.
Professional Skillset
Diligence and Adaptability
High-Net-Worth Client Relations
POS and CRM Systems
Digital Marketing
Luxury Service Delivery
Detail Orientation
Upselling
Empathy and Interpersonal Skills
